Frequently Asked Questions
How long does it take to process my order?
Orders are processed within 1–2 business days. During high-volume periods or exclusive drops, processing may take slightly longer — we appreciate your patience as we prepare your pieces with care.
How long does shipping take?
Standard shipping within the U.S. takes 3–5 business days. Express shipping delivers in 1–2 business days. International shipping times vary by destination and customs clearance.
Do you ship internationally?
Yes. We offer international shipping to select countries. Rates and delivery times are calculated at checkout. Please note that customs duties or taxes may apply and are the responsibility of the customer.
What if I need to change or cancel my order?
If your order hasn’t been processed yet, we’ll gladly assist you with changes or cancellations. Please contact us immediately at valvi.contact@gmail.com with your order number.
Can I return or exchange an item?
Yes. Returns are accepted within 14 days of delivery. Items must be unworn, in original condition, and in their original packaging. To initiate a return, email us with your order number and reason for return.
Is your jewelry waterproof or tarnish-resistant?
Our jewelry is crafted with sterling silver 925, gold vermeil, and premium stones — all selected for durability. To ensure longevity, we recommend avoiding exposure to harsh chemicals, perfumes, and prolonged water contact. You can read our full care guide.
What is gold vermeil?
Gold vermeil is a thick layer (2.5 microns) of 18k gold over sterling silver. It offers the look and feel of solid gold at a more accessible level, with exceptional quality and long-lasting brilliance — far superior to regular gold plating.
What kind of stones do you use?
We work with moissanite and Premium Grade cubic zirconia, selected for their remarkable brilliance, clarity, and craftsmanship. Each stone is handset with precision to elevate the overall design.
What size should I order?
Our garments are generally true to size. You can consult our Size Guide [link to size chart] for detailed measurements. Jewelry size guides for rings and bracelets are also available on our Customer Care page.
How can I contact VALVI?
We are always happy to assist. Please email us at valvi.contact@gmail.com and our team will respond within 24–48 hours on business days.
