Shipping & Returns
Shipping & Returns
Delivering elegance, ensuring satisfaction.
At VALVI, we are committed to providing a seamless and delightful shopping experience. Our shipping and return policies are designed to match the sophistication and quality of our products.
Shipping Information
- Processing Time: Orders are processed within 1–2 business days.
- Shipping Methods: We offer standard and express shipping options at checkout.
- Delivery Times: Standard shipping typically takes 3–5 business days, while express shipping delivers within 1–2 business days.
- Shipping Costs: Calculated at checkout based on your location and selected shipping method.
- Packaging: Each piece is elegantly packaged in our signature VALVI box, perfect for gifting or safekeeping.
Returns & Exchanges
- Return Window: We accept returns within 14 days of delivery.
- Eligibility: Items must be unworn, in original condition, and in original packaging.
- Process: To initiate a return, please contact us at valvi.contact@gmail.com with your order number and reason for return.
- Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5–7 business days.
- Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
International Orders
- Shipping: We offer international shipping to select countries. Shipping costs and delivery times vary based on destination.
- Customs & Duties: International customers are responsible for any customs duties or taxes imposed by their country.
For any questions or further assistance, please reach out to us at valvi.contact@gmail.com. We are here to ensure your VALVI experience is exceptional.